Leaving and troubleshooting

If you disconnect

The grace period for required connections is a cumulative 120 seconds per game. Simultaneous game and voice outages are not counted twice. Voice games count voice disconnections, but muting or silence is not a disconnection.

Leaving after elimination and penalties

Where leaving after elimination is allowed, leaving or disconnecting after elimination has no penalty. A departure confirmed before elimination is not cancelled. Other villages still apply disconnection rules after elimination. You cannot enter another ranked game while a previous one is unresolved.

Departure restrictions

Leaving a ranked game lowers your rating.

If you leave games repeatedly, you cannot join games for a while. Leaves in ranked and listed casual games count; unlisted villages do not.

While restricted, you can still play in unlisted villages and watch games.

Sanctions and suspensions

Breaking the terms can lead to a warning, a suspension for a set period (24 hours, 3 days, 7 days or 30 days), a ban with no set end (a permanent ban), deleted posts or bios, or a changed display name. We tell you about a sanction in an in-app notice.

While suspended, you can't join games, create villages, spectate, follow people, invite people or change your profile. You can still log in, view your past history, appeal and delete your account.

Reports and appeals

Report a player or message when needed. Voice is not recorded, so include the time, day, phase and details where possible. Appeal a sanction through its notice. Each sanction can have one appeal under review at a time. To add to your explanation, write it in the same appeal. For general support, use Contact in the footer.

Deleting your account

Delete your account from Account in settings. To confirm, you enter your user ID.

You can't delete your account while a game you are in is still going. Deleting your account can't be undone.